*FOR TECHNICAL SUPPORT AND MAINTENANCE QUESTIONS, CLICK HERE*

What methods of payments do you accept?
How long will it take for my shipment to arrive?
How much is shipping and handling?
Is your web site current? Are the products ready to ship?
Is it safe to order online with my credit card?
What is your Privacy Policy?
What is your Warranty and Return Policy?
Are these pocket bikes legal?
When selecting a color for my bike, what is "alternate color"?
Does MiniPocketRockets offer wholesale to retailers?
Questions regarding usage and technical support


What methods of payments do you accept?
- We accept  Visa, MasterCard, Discover, PayPal and Zelle
  ( Debit Cards, Gift Cards, Prepaid Cards, Green Dot, H&R Cards, etc. are also accepted ) 

- We accept PayPal (select PayPal during Checkout). AMEX can be used with PayPal.
   Apple Pay, Google Pay & Samsung Pay can also be linked to your PayPal.

- We accept Zelle payments.  Our Zelle email for payment is: zelle@minipocketrockets.com

- We also accept paper checks and money orders. If you choose to send in your payment,
   please print out our order form and send it along with your payment to:

  MiniPocketRockets - ORDERS
  PO Box 130
  Temple City, CA 91780

  Make checks payable to: " MiniPocketRockets "

If you would prefer, we may also take your payment information over the phone. Just email support@minipocketrockets.com with your Name, Daytime Telephone Number and the best time to   reach you and one of our courteous Sales Representatives will contact you and assist you   with your order. Or you may call us Toll Free at 1-888-MPR-BIKES (1-888-677-2453).

How long will it take for my shipment to arrive?
We virtually ship all of our products via FedEx or UPS within 1 - 2 business days from the time you place your order. All of our bikes and quads include free FedEx or UPS insurance at no extra charge. Your tracking number will be emailed to you immediately after your order has been shipped. Most packages arrive within 2 business days on the west coast and no more than 5 business days everywhere else in the continental United States after shipping. A quick-transit Trucking Company may be used for shipping if it might provide even faster transit times shipping to your area. Orders still ship within 1-2 business days. A tracking number and full insurance is also provided.

CLICK HERE TO READ OUR BUYER'S GUIDE

How much is shipping and handling?
Shipping and Handling is as follows:

This includes full insurance, expedited handling as well as tracking numbers

Is your web site current? Are the products ready to ship?
Yes and yes! We update our web site a few times per week to reflect new models, new colors and new parts. Special promotions are also offered frequently. We process orders twice every business day at 9:00am and 5:00pm PST. That means that your order will be processed within 24 hours or less! Our products are in stock and ready to leave our warehouse as soon as we receive your order.

Is it safe to order online with my credit card?
We understand our customers' concerns with the security of their transactions. That is why we run only the most secure servers that encrypt all of your information so that only authorized personnel will be able to access the information. Our web site and shopping cart features:

- GeoTRUST® 256-bit SSL Encryption - GUARANTEED AUTHENTIC TRANSACTION SECURITY
- AUTHORIZE.net® Payment Processing - INDUSTRY LEADER IN SECURE PAYMENT PROCESSING
- VISA and M/C PCI Compliance® - WE COMPLY WITH THE STRICTEST STANDARDS IN THE INDUSTRY
- Dedicated Server - FIREWALLED AND PROTECTED SERVERS, MONITORED 24 HOURS A DAY

When we say that it is safe to shop with us, we mean it!  Many companies claim to secure your information and transactions... we are the only ones that prove it !

What is your Privacy Policy?
We will never sell your information to anyone (i.e. marketing, third parties...).  We will only use your email address and / or phone number to communicate with you about your current order and not for any other purpose.  All of our customers' important information is automatically and permanently purged from our secured systems after the order has been successfully fulfilled. Remember, we earned our VISA and MasterCard PCI Compliance®, meaning that we adhere to the same rules and standards your bank abides by.

What is your Warranty and Return Policy?
*NEWS FLASH!  IF YOU ORDER ANY OF OUR PRODUCTS DURING OUR SPECIAL SALE PERIOD (GOING ON RIGHT NOW), YOUR WARRANTY WILL AUTOMATICALLY BE EXTENDED FOR ANOTHER 30 DAYS, FOR A TOTAL OF 60 DAYS!  AND AS ALWAYS, BEING OUR CUSTOMER QUALIFIES YOU FOR TOLL-FREE TECHNICAL SUPPORT FOR LIFE!

All of our products carry a FULL 30-DAY WARRANTY ( now extended to 60 DAYS ) from manufacturer defects. Your mini motorcycle and parts are also fully insured when we ship your items so that you will be 100% covered in the unlikely event of damages occurring due to shipping. Upon receiving your package, please inspect your bike to make sure that everything is intact. You will need to contact us within 5 days if there are any damaged parts discovered and within 60 days if there are any warranty concerns. All necessary parts will be rushed out to you FREE of charge after you complete our RMA form and return it to us. If we determine that the shipping damages are severe or the package has somehow been mishandled, we will handle all FedEx or UPS insurance claim procedures for you and a new bike or parts will be sent out free of charge.

Please read our "usage" section on how to properly start and break-in your new motorcycle. After the bike has been started and ridden (meaning everything is in working order), there will be no refund or exchanges. All sales are final after your mini bike has been used. The reason for this is because no major shipping company (FedEx, UPS, USPS, DHL) can ship products with the presence of gasoline. This fact alone should be comforting to our customers, because that guarantees that every single vehicle you receive from us will be brand new in the box!

If for any reason you decide not to keep the bike or part, without ever putting gas into it, riding it or using it any way, the customer will be responsible for shipping the unused product back to us in its OEM packaging. The original shipping and handling charge is non-refundable (for parts & equipment, the variable rate that we paid to deliver the item(s) to the customer is non-refundable), and there will also be a 25% restocking fee. You will have 30 days from the order date to return the unused item(s) back to our facility. After an inspection has been done, you will receive your refund minus the fees stated above. Email support@minipocketrockets.com for an RMA number before shipping the unused item(s) back to our warehouse. Packages without an RMA number will not be processed.

Order cancellations must be made prior to processing.  Returns from cancellations that were requested after an order has already been processed will be treated under the same policy as an unused bike being returned, even if the shipment was refused or undeliverable.

And don't forget, we offer our customers Toll-Free technical support for life!

Are these pocket bikes legal?
The short answer is Yes!  Most of the vehicles featured on our site are perfectly legal to own, ride and race. These bikes (and quads) are not much different in legal status than a go-kart or motocross dirt bike. The Environmental Protection Agency (EPA) has granted Exemption Status to most of our 2-Stroke bikes and Approved / Certified Status to all of our 4-Stroke Super Bikes. This means that MiniPocketRockets is the only pocket bike source you can depend on to provide you with the highest quality, fastest and legal-to-own pocket bikes.

However, laws, especially at the local level, are constantly changing. The best method to find out how current regulations affect you in your area is to do research with local government agencies. Remember to let them know that the vehicle you purchased from us has either an EPA Approval or Exemption Status. We will include all the necessary information with your shipment if your bike is EPA Approved / Certified Status, and all labels and affixations if your bike (or quad) is EPA Exempt. Even if your local laws state that these vehicles are for off-road use only, you are still protected under Federal / National EPA laws that will allow you to own and operate your bike (or quad) on grounds that are not publicly owned. (some examples: tracks, airfields, personal property, privately / business owned parking lots [with permission]... basically any pavement (or trail) that is not owned or regulated by public or government agencies). For ATVs and Pocket Bikes, California is the only state that prohibits ownership.

If you own a bike from another company, you may be taking a chance of having it confiscated with no recourse. Keep in mind that MiniPocketRockets is the only company that offers EPA Exemption Status on our 2-Stroke bikes. You can ride and race our vehicles knowing that you are on the right side of the law.

When selecting a color for my bike, what is "alternate color"?
When you decide that you want to purchase one of our pocket bikes or quads, you may be asked to select a primary color and an alternate color choice in our shopping cart. The reason why we ask this is to ensure the absolute fastest processing & shipping time possible. Literally thousands of vehicles ship out of our warehouse everyday. We will always give priority to your First Color Choice if it will not delay your shipment in any way. However, there are instances where the alternate color choice can leave the warehouse even sooner to the shipping courier. You don't need to be concerned; Over 98.8% of orders are fulfilled with the primary color choice.

Does MiniPocketRockets offer wholesale to retailers?
MiniPocketRockets is an authorized distributor and wholesaler of all products we carry.  If you are a retailer or dealer who is interested, please email support@minipocketrockets.com and include your Company Name, Contact Person, Company Address, a Daytime Phone Number and any other related information that may assist us in helping you.

Questions regarding usage and technical support
Please click on "usage" on our home page in the "browse menu" for answers to common technical support issues. If you need additional help, just give us a call Toll Free at 1-888-MPR-BIKES (1-888-677-2453). Remember, we offer our customers Free technical support for life!